Question and Answers

Your Heathrow Airport Parking Questions Answered

• Can I book at short notice?
• Why pre-book?
• Where can I find directions on the web site?
• How do I obtain a VAT or credit/debit card receipt?
• Can you confirm my booking by post?
• Why is a week calculated as 8 days and two weeks calculated as 15 days?
• Is there an extra discount for booking more than one car at a time?
• What does Gate price mean?
• What is on-airport car parking?
• What is an off-airport car park?
• What is Meet & Greet Parking?
• How many book with APH?
• None of the above

• Can I book at short notice?

  Yes! We can confirm your booking by email, which you can print and hand in on arrival. If you do not have access to a printer, It may not be sufficient enough for you to simply quote the number without the voucher as the majority of the car parks require a hard copy of the voucher).
  
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• Why pre-book?

  Most of our prices represent substantial savings compared to turning up on the day of up to 60% in some cases.
  
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• Where can I find directions on the web site?

  Full directions are given on the booking confirmation we will email or post to you following booking.
  
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• How do I obtain a VAT or credit/debit card receipt?

  Call us on 0870-7330-542 with your booking reference and we will send you one. Please quote parkandsave.co.uk when ringing.
  
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• Can you confirm my booking by post?

  No - this service has been optimized to keep your parking costs to the minimum and you will need an email address to book.
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• Why is a week calculated as 8 days and two weeks calculated as 15 days?

  One day is calculated as a whole or part of day. A Saturday to Saturday trip is calculated as 8 whole days. Hence a two week trip would be 15 days inclusive of outward bound and your return date.
  
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• Is there an extra discount for booking
  more than one car at a time?

  No. Our prices are per vehicle and are already at a discounted rate.
  
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• What does Gate price mean? 

  This means the full price you would have to pay if you did not pre-book and turned up on the day and paid at the car park.
  
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• What is on-airport car parking?

  This is where your car is parked within the airport perimeter and run independently or by the airport authority. Usually a bus ride away from the Terminals Either long or short term.
  
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• What is an off-airport car park?

  Usually outside the airport perimeter and normally privately run. The benefits are cheaper rates, service and security. Your car will be moved by a chauffeur to a secure block park area while your luggage is loaded onto the courtesy bus.
  
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• What is Meet & Greet Parking?

  A supplement is paid to be met outside the Terminal by a chauffeur who takes your car to a car park compound. On your return a chauffeur will return your car to you outside the Terminal.
  
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• How Secure are the Car Parks?

  Security is taken very seriously. Off-airport car parks are normally accredited with AA secure car park awards issued by the Police. Most car parks have a combination of security patrols, high level fencing, barriers and CCTV. ( on site car parks often have the Award also).
  
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• How many book with APH?

  APH are booking around 500,000 cars or 1.25 million people.
  
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• Any questions unanswered?

  If you have any questions that we haven't dealt with then please contact us and we will answer within 24 hours and add the question to this list for the benefit of other visitors.
  
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Should you have reservations about using our booking system online, please use the telephone contact number 0870-7330-542, alternatively use our contact us form.